Respond

Manage inbox items, saved replies, and reply workflows without losing brand context.

Manage inbox replies

Review incoming messages and prepare replies while keeping response work inside the brand workflow.

Outcome: Incoming items are reviewed and moved toward reply, saved response, or escalation.

Build reusable response blocks for common questions without rewriting the same answer each time.

Outcome: A reusable saved reply is ready for inbox or support response workflows.

Combine inbox review with saved response blocks so common replies stay consistent.

Outcome: A saved reply is inserted, reviewed, and prepared from the inbox workflow.